Business Details
31 Years
experience
Emergency
services
Your Trusted Partner for Hospitality IT Solutions
We are a leading provider of technology solutions to the hospitality industry with over 30 years of experience. Established as a trusted partner for hotels of all sizes, we deliver tailored IT network infrastructure, Wi-Fi, telephony systems, and digital signage solutions. Our team of highly skilled engineers operates across Europe, designing custom solutions that enhance guest experiences while improving operational efficiency.As a premium managed service provider, we offer 24/7 monitoring and support, ensuring seamless integration of technology with hotel operations. Our commitment to innovation is demonstrated through milestones such as pioneering converged networks and introducing IoT projects, reflecting our deep industry expertise and dedication to client satisfaction.
Services
Wi-Fi Networks
Telephony Systems
IT Monitoring
TV & Casting
Remote Device Management
IT Project Management
IHG Connect
Digital Signage
Network Security
Converged Networks
Details
- Year established: 1995
Highlights and features
- We have over 25 years of experience providing premium solutions to the hospitality industry
- Our team of specialised engineers operates across the UK and Europe
- We offer 24/7 monitoring and support for critical systems
- We deliver converged network solutions integrating multiple technologies
- We maintain partnerships with leading technology providers like Mitel and 3CX
Associations and certifications
- Mitel
- 3CX
What people say
Reliable managed service
24/7 support
Professional attitude
Exceptional connectivity
Expert knowledge
Services
Wi-Fi Networks
We design and implement complete Wi-Fi network solutions for hospitality properties. Our services include infrastructure assessment, heatmap surveys, and installation of high-speed connectivity systems. With professional installation and ongoing maintenance, we ensure 100% property coverage and seamless integration with property management systems. Our solutions enhance guest satisfaction through reliable connectivity across all areas of the hotel.
Telephony Systems
We provide advanced telephony systems tailored to hotel operations. Our offerings include VoIP implementation, PMS integration, and supply of specialist handsets. With cloud and on-premise options available, our systems support features like call forwarding and voicemail. Backed by 24/7 support and partnerships with Mitel and 3CX, we ensure reliable communication solutions for hotels across Europe and Africa.
IT Monitoring
Our IT monitoring services utilise PRTG for real-time network performance tracking. We provide 24/7 alerts, security management, and detailed reporting to prevent operational disruptions. With remote monitoring capabilities and dedicated engineering teams, we ensure continuous system optimisation. Our proactive approach minimises downtime while maintaining compliance with industry standards.
TV & Casting
We deliver advanced TV and casting solutions for hospitality environments. Our systems integrate IPTV, digital signage, and mobile app functionality with property management systems. Using LG and Philips hardware with secure Chromecast devices, we enable seamless content delivery across in-room TVs and public screens. Our solutions enhance guest engagement while providing valuable operational insights.
Remote Device Management
Our RMM solution provides comprehensive monitoring of IT devices and infrastructure. Through cloud-based platforms, we track system health, deploy updates, and resolve issues remotely. This proactive management improves system uptime, enhances security, and reduces maintenance costs. Particularly beneficial for multi-location hotel groups, our service ensures consistent performance across all technology assets.
People
Shane Doyle
Head of IT
With extensive experience in hospitality technology, Shane Doyle leads IT operations for a major hotel chain. He praises HTM's consultative approach and 24/7 support capabilities, highlighting their role in successful hardware and software implementations.
Philip Steiner
Hotel Manager
As Bankside Hotel's manager, Philip Steiner credits HTM's professional expertise for successful technology implementations. He emphasises their guidance through installation processes and contribution to the hotel's operational success through reliable connectivity solutions.
Questions
What IT services do you offer for hotels?
We provide Wi-Fi networks, telephony systems, IT monitoring, TV & casting solutions, remote device management, and IT project management tailored to hospitality needs.
Do you offer 24/7 technical support?
Yes, we provide 24/7 monitoring and support with dedicated engineers available for critical issues and site visits when required.
Which regions do you serve?
We operate across the UK, Spain, Portugal, and throughout Europe with local engineering teams and support offices.
How do you ensure network security?
We implement advanced security measures including PRTG monitoring, regular system updates, and proactive threat detection to protect hotel networks from cyber threats.
Can you integrate systems with existing hotel infrastructure?
Yes, we specialise in integrating new technology with existing systems including property management software and in-room entertainment platforms.
What makes your services unique?
With 30 years' experience, we combine hospitality expertise with technical proficiency, offering converged network solutions and 24/7 support from specialists across Europe.
